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Keiyo Gas Company

Procedures

Moving

You must submit an application for the start of gas service.
If you want to perform the procedure for the start of gas service, please contact our Customer Call Center.

Steps of Starting Gas Service

Step1.

Contact the Customer Call Center (to apply for the start of gas service).

Step2.

Performance of a safety check of gas equipment, etc. in the presence of the customer on the scheduled date of the start of gas service.

Step3.

Start of gas service.

  • *
    For the start of gas service, a safety check must be made inside the premises, and the customer therefore must be present.
  • *
    The customer does not have to make any special preparations to be present for the check.

You must submit an application for the termination of gas service.
If you want to perform the procedure for the termination of gas service, please contact our Customer Call Center.

Steps of Stopping Gas Service

Please get the meter-reading slip (notice of the amount of gas use) left for you in hand.

Step1.

Contact the Customer Call Center (to apply for the termination of gas service).

Step2.

Performance of work on the scheduled date for termination of gas service.

Step3.

Settlement of gas charges.

  • *
    As a general rule, the customer does not have to be present at the time of termination of gas service.
    However, we may ask the customer to be present in the following cases.
  1. 1)
    The gas meter is installed indoors.
  2. 2)
    The gas meter is installed in a special location or on the other side of a locked gate.
  3. 3)
    The address is an auto-lock condominium, etc. where the customer or manager is not present.

Payment Methods

There are three types of methods for payment, as follows

  • Bank transfer
  • Credit card payment
  • Paper payment slip (invoice)

Payment by Bank Transfer

  • You must submit an application for payment by bank transfer. Contact the Customer Call Center to obtain the application form.
  • Performance of the procedure for payment by bank transfer takes from about one to two months.
  • Until the procedure is completed, you must continue paying by the current method or using the paper payment slip (mailed to you).

Payment by Credit Card

  • You must submit an application for payment by credit card. Contact the Customer Call Center to obtain the application form.
  • Performance of the procedure for payment by credit card takes about one month.
  • Until the procedure is completed, you must continue paying by the current method or using the paper payment slip (mailed to you).
  • *
    If you wish to pay by credit card, your payment will be automatically deducted from the registered credit card account every month.

Payment by Paper Payment Slip (invoice)

  • There are two types of paper bill (invoice) mailed to customers, as noted below.
  • Paper bills can be paid at conveniences stores, financial institutions, and Keiyo Gas-related counters as well as by smartphone payment application. 
  • Customers that express no particular preference are mailed paper bills (postcard type) exclusively for payment at convenience stores.

2 Types of Paper Bill

Paper Bills Exclusively for Payment at
Convenience Stores

These paper bills (invoices) exclusively for payment at convenience stores are sent to customers who desire to receive mailed paper bills (invoices) and always pay their bills at convenience stores.

Paper Bills for Payment at
Either Financial Institutions or Convenience Stores

If you desire this type of paper bill, please contact the Customer Call Center.

Resume Gas Service

To have your gas service resumed, you must pay all gas bills that are overdue.
First get the receipts for your bill payments in hand and then contact the Customer Call Center.

Safety

Gas Safety Information

Please read Safety Guide to keep you safe.

Gas Meter

When a gas meter (microcomputer meter) detects a fault, its indicator lamp flashes red as a warning, and it automatically shuts off the gas supply.

If you cannot use the gas and the red lamp on the gas meter is flashing, the gas meter has cut off the supply of gas. If this happens, you can easily reset the meter yourself so you can use the gas again.